Effective Date: 06/23/2026

This Refund and Cancellation Policy applies to purchases of CallsInQ products and services, including QBase, QDialer, QEnrich, AI agents, CRM tools, communication tools, data enrichment services, software subscriptions, usage-based services, onboarding, implementation, and related services.

Digital Products and Services

CallsInQ provides digital software, data, telecom, AI, and business service products. Because our products are digital and service-based, there are no physical products to return.

Subscriptions

Subscription fees are billed in advance on a monthly, annual, or agreed billing cycle. Subscriptions automatically renew unless canceled before the next billing date.

Customers may cancel by using the account dashboard, if available, or by contacting CallsInQ at contactus@callsinq.com.

Cancellation stops future renewal charges but does not automatically create a refund for the current billing period unless required by law or agreed in writing.

Usage-Based Charges

Usage-based charges, including but not limited to calling minutes, SMS, telecom usage, data enrichment credits, processed records, AI-agent usage, API usage, x402 or agentic-commerce purchases, and other metered services, are generally non-refundable once used, consumed, processed, delivered, or made available.

For QEnrich and similar enrichment services, records that are not processed or are classified as non-billable under the applicable order terms will not be charged where technically feasible.

Setup, Onboarding, and Custom Work

Setup fees, onboarding fees, implementation fees, custom configuration fees, integration work, consulting, and managed service fees are non-refundable once work has started, unless otherwise stated in a written agreement.

Refund Eligibility

CallsInQ may issue a refund, credit, or adjustment when:

• A duplicate charge was made.
• A billing error occurred.
• A product or service was not delivered due to an issue caused by CallsInQ.
• A refund is required by law.
• CallsInQ approves a refund request at its discretion.

Refunds are not guaranteed for lack of use, customer-side configuration issues, change of mind, failure to provide required setup information, third-party platform issues, carrier issues, compliance blocks, account suspension due to policy violations, or services already delivered.

How to Request a Refund

To request a refund or billing adjustment, contact:

CallsInQ Inc.
Email: contactus@callsinq.com
Phone: (877) 793-6277
Address: 1309 Coffeen Avenue, STE 1200, Sheridan, WY 82801

Please include your name, company name, account email, transaction date, amount charged, and a short explanation of the issue.

Refund Processing

Approved refunds will be returned to the original payment method when possible. Refund timing depends on the payment processor and the customer’s bank or card issuer, but approved card refunds commonly take several business days to appear.

Agentic Commerce Purchases

Purchases made through AI agents, agentic commerce tools, or delegated checkout flows are subject to this same Refund and Cancellation Policy. Customers are responsible for reviewing and approving purchases before payment is completed.

Changes to This Policy

CallsInQ may update this Refund and Cancellation Policy from time to time. Updates will be posted on this page with a revised effective date.